Frequently Asked Questions

Website Design & Management Questions

Where will my new website be hosted?
Our website plans not only cover website design but also include hosting costs, complete with SSL certification for enhanced security.
We utilize secure and dependable dedicated servers, conduct regular website backups, and ensure your software remains up-to-date to prevent security breaches.
When will my website be live?
Development timelines for website projects typically range from 2-6 weeks, contingent upon the complexity of features and the clarity of your vision.
Factors such as the complexity of features and your responsiveness in providing feedback play a significant role in determining the timeframe.
Is there a limit to website changes?
During the 18-month agreement period, feel free to request as many basic changes to your website as you'd like.
However, please note that new or upgraded features beyond the scope of your selected plan may require an adjustment to your plan agreement.
Can I manage my own website?
During the 18-month agreement period, part of our commitment is to manage your website, making necessary updates and changes as requested.
However, after this period, you have the flexibility to choose how you'd like to manage your website. Whether you prefer to manage it yourself, delegate the task to an employee, or hire another professional, we're here to assist with a smooth transition.
Additionally, if you prefer, we can continue to manage your website beyond the initial agreement period, ensuring its continued success.
What happens after the 18 month agreement?
After the 18-month agreement period, you have the option to continue services with us, including ongoing hosting and/or site management.
Alternatively, you are free to transfer your website to a host provider of your choice and either self-manage it or hire another professional.
However, many of our clients prefer to stay with us, benefiting from the consistent service and quality they have come to expect.
Is Content Creation included?
Content creation is not included in our website packages, but it can be easily added on for an additional fee.
Our team offers expertise in developing compelling content that resonates with your audience and drives meaningful engagement.
Can I upgrade my website plan during my 18 month agreement?
Absolutely, you have the option to upgrade your website plan during the 18-month agreement.
Since we spread the cost of your initial website design, development, and included features across 18 monthly payments, upgrading your plan would entail retroactively adjusting your plan to reflect the pricing of the upgraded plan.
Can I cancel or downgrade my website agreement before the end of 18 months?
Unfortunately, there is no option to cancel or downgrade your website agreement before the end of the 18-month term. This is because we distribute the cost of your initial website design, development, hosting, and backups across the 18 monthly payments, with most of the work taking place at the start of the agreement.
However, you have the flexibility to settle the total agreement amount at any time, and we will continue to honor our commitment to provide the promised services for the remaining duration of the 18 months.
Do I need a Domain?
Absolutely, having a domain is crucial if you want to establish a presence online. Think of it as your digital home address. Just like how your home address helps people find you in the physical world, a domain name directs people to your website in the vast digital landscape. It's essentially your online identity.
We can help you acquire a domain name that perfectly suits your brand or business. You have the option to register it yourself or we can take care of the registration and maintenance for you, along with your hosting. This way, you can focus on building your website and engaging with your audience while we handle the technical aspects.

What are the accepted payment options?

All of our payments are processed through PayPal invoicing.  You will receive an invoice of services included with your chosen project. 

Individual project invoices have a 50% payment due up front with the balance due when the job is finished or within 30 days whichever happens first.

For website plans a monthly auto pay will be set up for the duration of the agreement period.

Can I have custom email addresses?

Yes, absolutely! Our standard website design package includes the provision for up to 5 custom email addresses using your unique domain name, such as info@mydomain.com.

Additionally, with our Deluxe plan, you can have up to 20 custom email addresses. Having custom email addresses not only adds a professional touch to your communication but also reinforces your brand identity. Let us know your preferences, and we'll set them up seamlessly for you.

Which social media platform is best?

Each platform has its unique strengths and target demographics, so the best choice depends on your specific business goals and target audience. During a consultation, we can delve deeper into your needs and preferences to determine the most effective platform(s) for your marketing strategy.